Privacy policy

Last updated: June 2026

Our Privacy Commitment

At Urban Bongs, we understand the importance of protecting your personal information. We are committed to providing a safe, secure, and respectful online shopping experience for customers purchasing bongs, glassware, smoking accessories, cleaning supplies, storage products, and related items for lawful adult use.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in connection with our website, customer support channels, order processing, fulfillment, and related services collectively referred to as the “Services”.

Scope

This Privacy Policy applies to interactions with Urban Bongs through our Services, including when you browse our website, place an order, create an account, contact customer support, subscribe to communications, submit a review, or otherwise interact with us online.

Information We Collect

We collect two types of information: personal information and non-personal information. The information we collect depends on how you interact with our Services.

Personal Information

Personal information is information that can identify you or is about an identifiable individual. We may collect:

Contact Information: name, shipping address, billing address, telephone number, and email address.
Account Information: login details, saved preferences, and account-related information if you create an account.
Transaction Information: products purchased, order history, order number, amounts paid, payment status, refunds, and related purchase details.
Age and Eligibility Information: confirmations or information used to help verify that customers meet applicable age requirements where required or appropriate.
Customer Support Information: information you provide when contacting us, including order details, issue descriptions, photos for damaged item claims, missing item claims, or incorrect order reports.
Marketing Preferences: subscription status, consent choices, email preferences, and communication preferences.
Review and Submission Information: product reviews, comments, photos, or other content you choose to submit.

Note: Payment transactions are processed through secure payment service providers. Urban Bongs does not store full payment card numbers. Our payment providers may collect and process payment details to complete your transaction, prevent fraud, and comply with applicable payment rules.

Non-Personal Information

Non-personal information does not directly identify you. We may collect:

Technical Data: browser type, device information, operating system, IP address, referring pages, and similar diagnostics.
Usage Data: pages viewed, products viewed, links clicked, searches performed, cart activity, and interactions with the Services.
Approximate Location Data: general location inferred from IP address, such as city or province-level information, to help improve our Services, estimate taxes or shipping availability, and prevent fraud.
Aggregated or De-identified Data: statistical information used to understand trends, improve website performance, and evaluate customer experience.

You may choose not to provide certain personal information; however, this may limit our ability to fulfill orders, provide customer support, process returns or exchanges, prevent fraud, or offer certain Services.

How We Use Personal Information

We use personal information for business purposes that include:

Processing and fulfilling orders, including payment confirmation, shipping, delivery coordination, and order updates.
Providing customer support and responding to questions, concerns, claims, or requests.
Managing customer accounts, preferences, records, and order history.
Helping verify customer eligibility, age-related requirements, or compliance obligations where applicable.
Processing returns, exchanges, damaged item claims, missing item claims, refunds, or order corrections.
Improving our website, Services, product selection, navigation, content, and customer experience.
Detecting, investigating, and helping prevent fraud, payment misuse, chargebacks, errors, abuse, or security incidents.
Complying with legal, tax, accounting, regulatory, and payment processor obligations.
Sending service-related communications, such as order confirmations, shipping notifications, account messages, refund updates, and policy notices.
Sending marketing communications where permitted by law and based on your consent or preferences. You can opt out at any time.

Your Consent

Urban Bongs collects, uses, and discloses personal information with your consent, except where required or permitted by law. Consent may be express, such as checking a box or subscribing to emails, or implied, such as providing your shipping address so we can deliver your order.

You may withdraw or change your consent at any time, subject to legal, contractual, fraud-prevention, payment-processing, tax, or fulfillment restrictions. If you subscribe to marketing emails, you can unsubscribe using the link provided in the message or by contacting us.

How We Collect Information

Information You Provide Directly

Purchases: information needed to process orders, confirm payment, calculate taxes, and deliver products, including name, address, email, phone number, and order details.
Returns, Exchanges, and Claims: information needed to evaluate and process requests, prevent fraud, and coordinate solutions, including photos, packaging details, product condition, and shipping information.
Account Creation: information you provide when creating or managing an account.
Newsletters and Promotions: contact information and marketing preferences. You can unsubscribe at any time.
Reviews and User Content: any information you choose to submit publicly. Please avoid sharing sensitive personal information in public reviews.
Contacting Support: information you provide in emails, forms, messages, or other support communications so we can assist with your request.

Information Collected Automatically

Cookies and Similar Technologies: used to remember preferences, enable site features, support cart functionality, analyze performance, and improve user experience.
Analytics: we may use analytics tools to understand how visitors use our website, which pages are popular, and how we can improve functionality and content.
Log Data: IP address, access times, pages viewed, device identifiers, browser identifiers, and security diagnostics for fraud prevention, security, and performance purposes.

You can manage cookies through your browser settings. Disabling cookies may affect certain site features, including cart functionality, checkout, saved preferences, and account access.

Cookies and Advertising

We may use cookies, pixels, tags, and similar technologies for website functionality, analytics, performance measurement, fraud prevention, and marketing campaign measurement.

Depending on your settings and applicable law, some technologies may be used to support interest-based advertising, retargeting, or campaign attribution. You can control cookies through your browser and, where available, through platform privacy settings or consent tools.

Do We Share Your Information?

Urban Bongs does not sell or rent your personal information. We may share personal information in limited circumstances, including:

Service Providers: third parties that help us operate our business, such as payment processors, fraud-prevention providers, shipping carriers, fulfillment partners, suppliers, website hosting providers, analytics services, email delivery platforms, customer support tools, and marketing platforms. These providers are expected to protect personal information and use it only for the services they provide to us.
Order Fulfillment and Delivery: information needed to process, pack, ship, deliver, track, and resolve issues related to your order.
Payment Processing and Fraud Prevention: information needed to process transactions, verify payment status, prevent fraud, manage disputes, and comply with payment processor rules.
Legal and Security: where required or permitted by law, to respond to lawful requests, to enforce our terms and policies, or to protect the rights, property, and safety of Urban Bongs, our customers, service providers, or others.
Business Transactions: in connection with a merger, acquisition, financing, reorganization, sale, or transfer of all or part of our business, subject to appropriate safeguards.

Shipping, Fulfillment, and Supplier Partners

Urban Bongs may work with third-party warehouses, suppliers, fulfillment partners, and shipping carriers to process and deliver orders. To complete your purchase, we may share the information reasonably required to fulfill your order, such as your name, shipping address, contact information, order details, and delivery instructions.

These partners may process information in Canada or other jurisdictions depending on their operations and systems.

International and Cross-Border Processing

Your personal information may be stored or processed in Canada or in other jurisdictions where we or our service providers operate. In such cases, information may be accessible to courts, law enforcement, regulatory bodies, or government authorities in those jurisdictions in accordance with applicable laws.

How We Protect Your Information

Urban Bongs uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. Examples include:

Secure systems and restricted access to personal information.
Encryption, such as SSL/TLS, for data transmitted during checkout and account access.
Use of trusted payment processors for payment handling.
Internal practices focused on privacy, security, and responsible customer data handling.

No method of transmission or storage is 100% secure. If you create an account, you are responsible for maintaining the confidentiality of your login credentials. Urban Bongs will never ask for your password through unsolicited communication.

Your Rights in Canada

Subject to applicable law, you may have the right to:

Request access to the personal information we hold about you.
Request corrections to inaccurate or incomplete personal information.
Withdraw consent for certain uses of personal information where applicable.
Ask questions about how your personal information is collected, used, disclosed, stored, or protected.
Make a complaint about our privacy practices.

To exercise these rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before processing certain requests.

Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, to provide the Services, and to meet legal, tax, accounting, fraud-prevention, dispute-resolution, payment-processing, or regulatory requirements.

When personal information is no longer needed, we securely destroy, delete, anonymize, or de-identify it, subject to applicable law and business requirements.

Age-Restricted Products

Urban Bongs sells products intended for lawful adult use only. We may use information you provide, platform tools, or other reasonable measures to help confirm eligibility or prevent unlawful purchases where required or appropriate.

By using our Services or placing an order, you confirm that you meet the applicable age requirements and are legally permitted to purchase, receive, own, and use the products ordered in your location.

Third-Party Links

Our website may contain links to third-party sites, platforms, payment services, delivery services, or external resources. We are not responsible for the privacy practices, security practices, content, or policies of those third-party sites or services.

We encourage you to review their privacy policies before providing personal information.

Public Reviews and User Content

If you submit a public review, comment, photo, or other user-generated content, please remember that it may be visible to others. Do not include sensitive personal information, private contact details, order details, or information you do not want publicly displayed.

We reserve the right to moderate, remove, or decline user content where appropriate, including content that contains private information, unlawful material, abusive language, spam, or misleading statements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, business operations, or legal requirements. Updates will be posted on this page with an updated effective date.

Your continued use of the Services after changes are posted means you accept the updated Privacy Policy, where permitted by applicable law.

Contact Us

If you have questions about this Privacy Policy, want to update your preferences, or wish to request access to or correction of your personal information, please contact us at:

Urban Bongs
Email: info@urbanbongs.ca

At Urban Bongs, your privacy matters. Thank you for trusting us with your personal information.